Refund policy

We value your trust and strive to provide high-quality products. Please review our refund and exchange policy carefully:

1. Non-Refundable for Non-Quality Issues

• We do not accept refunds or exchanges for reasons unrelated to product quality, especially for custom-made items. Custom products are tailored specifically for you and cannot be resold after production.

2. Shipping Policy for Returns

• Our products are shipped from Korea and Qingdao, involving a long-distance process. For returns or exchanges not related to quality issues, customers are responsible for the shipping fees for both delivery and return to our designated location.

3. Responsibility for Address Errors

• If an incorrect address is provided at the time of purchase, or the customer refuses to accept the package, resulting in a lost or undelivered item, we are not responsible for the loss. Please ensure all shipping information is accurate when placing your order.

4. Reporting Quality Issues or Incorrect Products

 

• If you receive a product with a quality issue or an incorrect item, please email us immediately upon opening the package at —kioobaby.service@gmail.com— We will assist you in resolving the issue promptly.